Terms of Service

Please read these Terms of Service (The “Terms”) before using the services offered by Hoop Industries Ltd, trading as Hoop (hoop.co.uk) and the Hoop mobile application. (Company registration no. 08894440), whose registered address is Fourth Floor, 9-10 Charterhouse Buildings, London, EC1M 7AN. For the purposes of these Terms, both the website and application shall be referred to as the “App”.

You are advised to print and retain a copy of these Terms for your future reference.

Your use of the App is subject to these Terms and use of your personal information submitted via the App is governed by our privacy policy at hoop.co.uk/privacy-policy.html.

We reserve the right to change these Terms from time to time, and all amendments will published at hoop.co.uk/terms-of-service.html

1. Definitions

1.1 "Content" means all information including without limitation, images, photos, location data and other forms of communication.

1.2 “Your Content” means Content that you submit or transmit to us, through, or in connection with the App, such as tips, ratings and photos, and information that you publicly display or that is displayed in your account profile.

1.3 “User Content” means Content that users submit or transmit to, through, or in connection with the App.

1.4 “Third Party Content” means Content that originates from parties other than Hoop or it’s user, that is made available in connection with the App.

1.5 "Use" means use of the app for your own personal, non commercial purposes;

1.6 "App" means hoop.co.uk and the Hoop mobile application.

1.7 “Us”, “We” and “Our” means Hoop Industries Ltd. trading as Hoop (hoop.co.uk) and the Hoop application.

1.8 “You” and “Your” means the user of the App, as a registered user or non-registered user.

1.9 “Login Details” means information that you provide Us to access your account such as your username and password.

2. Registration

2.1 By using the app you warrant that:

2.1.1 You are legally capable of entering into binding contracts; and

2.1.2 You are 16 years old or above.

2.2 In order to access all features of the app, You shall be required to register with Us. By registering with Us, You consent to Us conducting verification and security procedures in respect of the information provided by You during the registration process.

2.3 You hereby warrant that the information provided by You to Us is true, accurate and correct. You further warrant that You shall promptly notify Us in the event of any changes to such information provided.

2.4 You shall keep Login Details confidential and secure. Without prejudice to Our rights and remedies, We reserve the right to promptly disable Login Details and suspend access to the app in the event We have any reason to believe that You have breached any of the provisions set out herein.

3. Use of the App

3.1 Subject to the Terms, We hereby grant to You a non-exclusive, non-transferable licence to download, install and Use the app on Your mobile device. This licence is in respect of your use of the app only.

3.2 Except as expressly permitted in these Terms, You shall not, and shall not permit others to (i) modify, translate, create derivative copies of or copy the app, in whole or in part; (ii) reverse engineer, decompile, disassemble or otherwise reduce the object code of the app to source code form; (iii) distribute, sublicense, assign, share, timeshare, sell, rent, lease, grant a security interest in, use for service bureau purposes, or otherwise transfer the app or Your right to Use the app; (iv) remove or modify any copyright, trademark, or other proprietary notices belonging to Us or our licensors contained within the app; or (v) use the app in any manner not expressly authorised by these Terms.

3.3 We will use our reasonable endeavours to make the app available to You at all times, but We cannot guarantee an uninterrupted or fault free service.

3.4 We reserve the right to make changes to the app or part thereof from time to time including without limitation, the removal, modification and/or variation of any elements, features and functionalities of the app.

3.5 You acknowledge You will not be able to access and Use certain functionalities of the app unless You have internet access through a GPRS, 4G, 3G or Wi-Fi connected mobile device. All traffic charges or access charges incurred due to the Use of the app are subject to Your agreed terms with your mobile network provider.

3.6 Without prejudice to our other rights and remedies, We reserve the right to temporarily or permanently suspend or disable your access to the app at any time without notice to You in the event you breach any of the provisions herein.

3.7 In the event that We, in Our sole discretion, considers that you are making any illegal and/or unauthorised use of the app, and/or your Use of the app is in breach of these Terms, We reserve the right to take any action that it deems necessary, including terminating without notice Your use of the app and, in the case of illegal use, instigating legal proceedings.

3.8 We reserve the right to make any changes to the app or to discontinue any aspect or feature of the app without notice to You.

4. Your Obligations

4.1 You shall, at all times:

4.1.1 comply with all applicable laws, regulations, directives and legislations in Your Use of the app;

4.1.2 comply with any guidelines provided or reasonable instructions issued by Us from time to time in respect of Your Use of the app;

4.1.3 comply with any third party terms and conditions of business in the event you opt to use any Content available through the app;

4.1.4 not do anything likely to impair, interfere with or damage or cause harm or distress to any persons using the app;

4.1.5 not use the app and/or any knowledge, information, know-how and/or expertise derived from the Content to commit any criminal act;

4.1.6 not use the app and/or not do anything that shall or be reasonably deemed to infringe any Intellectual Property Rights or other rights of any third parties;

4.1.7 use the app and any Content at Your own risk and be solely responsible for any illegal conduct, infringement of any third party Intellectual Property Rights and/or any breaches thereof or in any applicable laws and legislations;

4.1.8 notify Us immediately of any circumstances where any intellectual property rights or any other rights of any third party may have been infringed; and

4.1.9 ensure Your mobile device:

4.1.9.1 complies with the device requirements; and

4.1.9.2 contains adequate anti-virus protection,

and You acknowledge that We will not be liable for any loss or damage caused by a virus or other technologically harmful material that may infect Your mobile device due to Your Use of the app.

4.2 You agree not to, and will not assist encourage, or enable other to use the App to:

4.2.1 Violate our Content Guidelines, for example writing fake or defamatory tip or rating, trading tips with other businesses, or compensating someone or being compensated to write or remove a tip or rating.

4.2.2 Violate any third party’s rights, including a breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;

4.2.3 Knowingly post false, misleading, untruthful or inaccurate information

4.2.4 Post anything that is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, profane, obscene, discriminatory or other inappropriate as determined by Us in its sole discretion.

4.2.5 Threaten, stalk, harm or harass others, or promote bigotry or discrimination;

4.2.6 Promote a business or other commercial venture or event, or otherwise use the App for commercial purposes except expressly permitted by Us;

5. Term and Termination

5.1 These Terms will remain in full force and effect while you Use the app.

5.2 We may, at any time and for any reason, terminate these Terms with you and deny you access to the app.

5.3 In the event of termination of these Terms for any reason, you must not attempt to Use the app and the rights and licences granted to You under this Agreement shall terminate.

5.4 Sections 5 to 10 inclusive shall survive termination of these Terms for any reason, and shall be valid and enforceable against you.

6. Intellectual Property

6.1 Other than in relation to links to third party websites and non-exclusive content, We own or have a licence to use all right, title and interest in and to the app, including without limitation all copyright and any other intellectual property rights therein. Some of the Content is produced in whole or in part under licence from, and based in whole or in part from, copyright material of the listed merchant. These Terms shall not be construed to convey title to or ownership of the app or the Content contained therein to any User. All rights in and to the app not expressly granted to Users are reserved by Us.

6.2 You are granted a non-transferable, non-exclusive, royalty-free, revocable licence to view the Content for Your personal use only.

6.3 You are expressly prohibited from removing, modifying, altering or using any registered or unregistered marks/logos owned by Us, and doing anything which may be seen to take unfair advantage of Our reputation and goodwill or could be considered an infringement of any of the intellectual property rights owned and/or licensed to Us, without first obtaining Our written permission.

7. Warranties and Liabilities

7.1 We provide Users with access to the app free of charge and, to the maximum extent permitted by law. We shall not be liable for any loss, injury or damage of whatever kind caused in whole or in part by Use of the app or the Content, or by any failure, delay, interruption or otherwise of the provision of the app or the Content, or by Our failure to perform any of Our obligations under these Terms.

7.2 Further to clause 7.1, the Content is provided to Us by third parties and We do not guarantee that the Content, including but not limited to time and date of events, age suitability for events, entry costs and place location information for place are accurate or valid. You are advised to check any event timings, age suitability, costings and related event information are still valid prior to committing to any purchases or attending an event or place.

7.3 Hoop makes no claims or promises with respect to any third party, such as the businesses or advertisers listed on the site or the site’s users. Hoop is not liable for any loss or damage that might arise from their actions or omissions. Your purchase and use of products or services offered by third parties through the site is at your own discretion and risk.

7.3 In no event shall We be liable to You for any special, indirect, incidental or consequential damages, including loss of profits and goodwill, business or business benefit.

7.4 The Content provided on the app by Us is intended as information only and does not constitute advice. Therefore, it must not be relied on to assist in making or refraining from making a decision, or to assist in deciding on a course of action.

7.5 Where the app includes views, opinions, advice and recommendations, these views, opinions, advice and recommendations are not endorsed by Us and, to the maximum extent permitted by law, We shall not be liable on account of the accuracy, defamatory nature, completeness, timeliness or otherwise of such views, opinions, advice and recommendations.

7.6 The Content is provided "as is", without any conditions, warranties or other terms of any kind.

7.7 To the maximum extent permitted by law, We expressly exclude all representations, warranties, obligations and liabilities in connection with the app, and the information provided therein.

7.8 Links to third party websites and companies may appear on the app. We accept no responsibility for the availability, suitability, reliability or content of such third party websites and does not necessarily endorse the views expressed within them.

8. Data Protection and Privacy Policy

8.1 We are committed to protecting (i) the privacy of Users; and (ii) the confidentiality of the information provided to it by Users using the app. However, We are not able to control the use by third parties of any information appearing on the app.

8.2 We reserve the right to gather information relating to use of the app. By using the app You consent to collection and use of this information by Us in accordance with our Data Protection and Privacy Policy on Our Website.

9. General

9.1 You may print and keep a copy of these Terms, which form the entire agreement between You and Us and supersede any other communications or advertising with respect to the app.

9.2 These Terms may only be modified with Our prior written consent. We may alter or amend these Terms at any time, with immediate effect and without notice. By continuing to use the app after such alteration, you will be deemed to have accepted any amendment to these Terms.

9.3 These Terms and their performance shall be governed by and construed in accordance with the laws of England and Wales and the parties hereby submit to the exclusive jurisdiction of the courts of England and Wales.

9.4 You shall comply with all foreign and local laws and regulations which apply to your Use of the app in whatever country you are physically located, including without limitation, consumer law, export control laws and regulations.

9.5 You agree that because of the unique nature of the app and Our proprietary rights therein, a demonstrated breach of these Terms by you would irreparably harm Us and monetary damages would be inadequate compensation. Therefore, you agree that We shall be entitled to preliminary and permanent injunctive relief, as determined by any court of competent jurisdiction to enforce the provisions of these Terms.

9.6 If any provision of these Terms is declared void, illegal, or unenforceable, the remainder of these Terms will be valid and enforceable to the extent permitted by applicable law. In such event, the parties agree to use their best efforts to replace the invalid or unenforceable provision by a provision that, to the extent permitted by the applicable law, achieves the purposes intended under the invalid or unenforceable provision.

9.7 Any failure by any party to these Terms to enforce at any time any term or condition under these Terms will not be considered a waiver of that party's right thereafter to enforce each and every term and condition of these Terms.

9.8 Neither party will be responsible for delays resulting from circumstances beyond the reasonable control of such party, provided that the nonperforming party uses reasonable efforts to avoid or remove such causes of non-performance and continues performance hereunder with reasonable dispatch whenever such causes are removed.

9.9 Nothing in these Terms shall give, directly or indirectly, any third party any enforceable benefit or any right of action against Us and such third parties shall not be entitled to enforce any term of these Terms against Us.

9.10 If you feel that any materials appearing on the app are offensive, objectionable or potentially defamatory please contact Us by e-mailing us at hello@hoop.co.uk providing full details of the nature of your complaint and the materials to which the complaint relates.

Refer a Friend Terms & Conditions

  • A £5 Amazon voucher (reward) will be rewarded to individuals who refer a new Hoop user who:
    • Is not an existing member of Hoop. Existing members will not be eligible for this promotion.
    • Lives in N1, N4, N5, N7, N16, N19, EC1 & EC2
    • Creates a full Hoop account
    • Resides at a different address to the existing customer.
  • Friends who are referred will also receive a £5 voucher.
  • If more than one person refers the same friend, only one referrer will be eligible for the reward based on the first name we receive from your friend.
  • If you introduce a friend who signs up for a Hoop account, we’ll send you both a £5 Amazon voucher. You can invite up to 5 friends and we’ll send you your vouchers straight away.
  • The maximum reward for a referrer is £25 (5 x £5 Amazon Vouchers) for referring five or more friends who sign up to Hoop.
  • Eligible friends must email the name and email address of the friend who referred them to Hoop to friends@hoop.co.uk
  • This promotion is restricted to founder members of Hoop on an invite only basis.
  • This promotion expires on midnight 18th October
  • The person being referred must be a new member. Vouchers will be dispatched to the user’s account email address within 72 hours of confirming the referral.
  • Rewards will be awarded at our discretion and no vouchers will be awarded as a result of improper actions by or on behalf of any entrant.
  • We reserve the right to amend these offer rules at any time without prior notice.
  • No cash alternative to an Amazon voucher will be available.
  • Amazon vouchers will be dispatched digitally via email to the email address used to create their Hoop account.
  • The promoter of this promotion is: Hoop Industries Ltd.(Hoop), Fourth Floor, 9-10 Charterhouse Buildings, London, EC1M 7AN.
  • Hoop Industries Ltd. (Hoop) reserves the right to amend the terms and conditions and/or modify or cancel this promotion at any time.
  • This promotion and these terms and conditions are governed by English Law and the courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with this competition.

Ambassador Programme Terms & Conditions

General Conditions

  • By submitting your email address or otherwise participating in the Hoop Ambassador Programme, you agree to be bound by these Terms & Conditions (the “Promotion Terms”) as well as Hoop Industries Ltd.’s (“Hoop”) Terms of Service and Privacy Policy and to receive Hoop’s direct marketing communications.
  • In the event of a conflict between these Promotion Terms and Hoop’s Terms of Use, these Promotion Terms shall control.
  • Hoop Industries Ltd. reserves the right to cancel this offer at any time, as it feels fit, without recourse for compensation.
  • This promotion is not sponsored, endorsed, administered or associated with Amazon Inc. or John Lewis.

Eligibility

  • Promotions are available to individual users of the Hoop app who are at least eighteen years of age.
  • In order to be eligible for the Ambassador Programme you must receive your Personal Referral Link that will be used to track all new downloads you have introduced.
  • Promotions are available to individual users of the Hoop app who are at least eighteen years of age at the beginning of the Promotion Period.
  • In order to be eligible for the Ambassador Programme you must receive your Personal Referral Link that will be used to track all new downloads you have introduced.
  • The determination of whether an app download qualifies towards your total of downloads eligible for gifts is at the sole discretion of Hoop. Hoop reserves the right to disqualify any downloads and discount them from your total.
  • Eligible downloads towards your referral total will only count when the someone downloads the app through clicking from your referral link.
  • Downloads won’t count towards your total unless the person introduced has clicked on your personal referral link and continues to install the app from the iPhone or Android store. For example, if you tell the individual verbally to download the Hoop app, and they proceed the app without clicking through from your personal referral link, then this will not count towards your total.
  • Hoop reserves the right to cancel, suspend and/or modify the Promotion, or any part of it, if any fraud, technical failures, human error or any other factor impairs the integrity or proper functioning of the Promotion, as determined by Hoop in its sole discretion.
  • Hoop reserves the right, in its sole discretion, to disqualify any individual it finds to be tampering with the operation of the Promotion or to be acting in violation of the Promotion Terms & Conditions of this or any other promotion or in an unsportsmanlike or disruptive manner.
  • Any attempt by any person to deliberately undermine the legitimate operation of the Promotion may be in violation of criminal and civil law, and, should such an attempt be made, Hoop reserves the right to seek damages from any such person to the fullest extent permitted by law. Hoop’s failure to enforce any term of these Promotion Terms shall not constitute a waiver of that provision.
  • Use of any automated system to participate is prohibited and will result in disqualification.
  • We request that you don’t spam people. Participants that promote their Personal Referral Links to people or online communities that they have no prior history or connection will be removed from the programme.

Qualifying Referral Downloads

  • The determination of whether an app download qualifies towards your total of downloads is at the sole discretion of Hoop. Hoop reserves the right to disqualify any downloads and discount them from your total, as it feels falls within the conditions of the Promotion.
  • Eligible downloads towards your referral total will only count when the someone downloads the app through clicking from your referral link.
  • Downloads won’t count towards your total unless the person introduced has clicked on your personal referral link and continues to install the app from the iPhone or Android store. For example, if you tell the individual verbally to download the Hoop app, and they proceed the app without clicking through from your personal referral link, then this will not count towards your total.
  • Hoop reserves the right to cancel, suspend and/or modify the Promotion, or any part of it, if any fraud, technical failures, human error or any other factor impairs the integrity or proper functioning of the Promotion, as determined by Hoop in its sole discretion.
  • Hoop reserves the right, in its sole discretion, to disqualify any individual it finds to be tampering with the operation of the Promotion or to be acting in violation of the Promotion Terms & Conditions of this or any other promotion or in an unsportsmanlike or disruptive manner.
  • Any attempt by any person to deliberately undermine the legitimate operation of the Promotion may be in violation of criminal and civil law, and, should such an attempt be made, Hoop reserves the right to seek damages from any such person to the fullest extent permitted by law. Hoop’s failure to enforce any term of these Promotion Terms shall not constitute a waiver of that provision.
  • Use of any automated system to participate is prohibited and will result in disqualification.
  • We request that you don’t spam people. Participants that promote their Personal Referral Links to people or online communities that they have no prior history or connection will be removed from the programme.

Qualifying Totals

You will be eligible for the following rewards, upon reaching the following download threshold totals:

  • 5 referral downloads = Hoop tote bag
  • 15 referral downloads = £10 Amazon of £10 John Lewis gift voucher
  • 25 referral downloads Hoop Hoodie
  • 50 referral downloads = £20 Amazon or £20 John Lewis gift voucher
  • 100 referral downloads = Hoop family party bundle

Redeeming a Reward

  • All downloads are tracked using your personal referral link via AppsFlyer App Analytics Attribution tracking technology.
  • As you reach a new reward threshold, you will be contacted via the email address you submitted to join the Ambassador Programme requesting your postage address.
  • Gift rewards will be posted within 7 days of reaching your new threshold total.
  • Hoop reserves the right to offer alternative rewards to the same cash value of the reward threshold.
  • This promotion is not sponsored, endorsed, administered or associated with Amazon or John Lewis.