Privacy Policy

We are committed to protecting your privacy online. This policy (together with Our terms of service) sets out the basis on which any personal data We collect from you, or that you provide Us with will be processed by Us when you use the Hoop mobile application (in each available version, including iOS and android) (each version being referred to hereafter as, the "App") and the listings pages of Our website located at (www.hoop.co.uk) (the "Website") (the App and Website together, being the "Hoop Service"). Please read the following carefully to understand Our views and practices regarding your personal data and how We will treat it.

The Hoop Service is operated by Hoop Industries Ltd., trading as Hoop, also referred to as “We” and “Us”.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Hoop Industries Ltd, 4th Floor, 9 – 10 Charterhouse Buildings, London, EC1M 7AN.

Information We May Collect from You

We may collect and process the following data about you:

  • Account information: The information (including your first name, surname, postcode and email address) that you provide by setting up an account through the Hoop Service, in registering for Our newsletter, in entering into any transaction through the Hoop Service or otherwise by contacting Us.
  • Public Content: The information you post to the Hoop Service that is intended for public consumption including tips, images, messages, photos and ratings ("User Content"). You acknowledge that We may display this information through the Hoop Service.
  • Site Activity: We will automatically collect the following information about your use of the Hoop Service:
    • technical information, including: the IP address used to connect your computer to the internet; browser type and version; and time zone setting;
    • information, including the full URL; clickstream to, through and from the Hoop Service and Listings that you viewed.
  • Communications: When you sign up for an account, you are opting in to receive certain legal and administrative emails from Us, which are necessary for the provision of the Hoop Service to you. You may also choose to sign up to receive certain marketing or additional emails. You can manage your preferences in terms of receipt of these communications through your account settings. You cannot, however, opt out of receiving certain legal or administrative notices from Us. If you enter one of our competitions We will keep a copy of the data you submit to Us.
  • Information provided to us from other sources: We may receive information about you from third parties in the course of making available the Hoop Service to you, including organisers of events that are listed on the Hoop Service; business partners; sub-contractors; and payment providers.

We use information held about you in the following ways

Information you give to us

We use this information:

  • to make the Hoop Service available to you;
  • provide you with information about activities that you request from Us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • administer your account with Us;
  • provide information to Organisers with whom you book activities through the Hoop Service in order to facilitate such bookings;
  • disclose to lawful authorities when required to do so by law;
  • notify you about changes to the Hoop Service; and
  • ensure that the Hoop Service is presented in the most effective manner for you.
Information that we collect about you

We use this information to:

  • identify you as a user of the Hoop Service;
  • administer the Hoop Service;
  • ensure that the Hoop Service is presented in the most effective manner for you;
  • measure and understand the effectiveness of certain features of the Hoop Service; and
  • provide location based services to you if (i) you have installed the App on a mobile device and permitted your mobile device to transmit location data in respect of this App, or (ii) you access Our Website via a mobile browser and you allow the transmission of your location data when prompted by your browser.
Information we receive from other sources

We will combine this information with information you give to Us and information that We collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information We receive).

Cookies

We may collect information about your computer or mobile device, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our business users. This is statistical data about the browsing actions and patterns of Our users.We may obtain information about your usage of the Hoop Service by using a cookie file which is stored on the hard drive of your computer or the internal memory of your mobile device. Cookies contain information that is transferred to your computer's hard drive or your mobile device's internal memory. Cookies help us to: improve the Hoop Service; to deliver a better and more personalised service both through the Hoop Service and through third party websites and applications. They enable Us to:

  • support Our analytics, to estimate our audience size and usage patterns;
  • prevent fraud, and your data from unauthorized parties, and comply with legal requirements. For example, We use cookies to determine if you are logged in;
  • store information about your preferences, and so allow us to customise the Hoop Service according to your individual interests;
  • manage notifications and some of the content you see, so that you don’t keep seeing the same notifications over and over again;
  • deliver advertising to you that is more suited to your interests, both through the Hoop Service and through third party websites and applications (including Facebook), that is more appropriate and suited to your interests
  • speed up your searches; and
  • recognise you when you return to the Website.

You may refuse to accept cookies by activating the setting on your browser or your mobile device which allows you to refuse the setting of cookies. If you select this setting you may be unable to access certain parts of the Hoop Service. Unless you have adjusted your browser or mobile device setting so that it will refuse cookies, Our system will issue cookies when you log on to the Hoop Service.

More information about cookies is available at the following link: http://www.youronlinechoices.eu/.

Email Communications

If you register with the Hoop Service or sign up for any of Our newsletters or alerts, We will send you information about activities We feel may interest you. Your email address may also be used to send you information about Our other websites and businesses that We feel are relevant to your registration to the Hoop Service.

Additionally We may allow any third party which acquires Us or a substantial part of our assets, to contact you directly with information which you may find useful regarding their products and services.

You can unsubscribe from receiving our newsletter and other correspondence and / or by clicking the "Unsubscribe" link featured within Our correspondence . Alternatively, you can edit their personal information or manage notification subscriptions by updating your account settings within your user profile.

Where We Store Your Personal Data

TThe data that We collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). We will take reasonable steps to ensure that any transfers of your data are compliant with applicable data protection and privacy laws (including the Act and any replacement legislation thereof). We will also implement reasonable technological and measures to ensure that once transferred outside of the EEA, your data is treated securely and in accordance with this privacy policy.

All information you provide to Us is stored on Our (or Our third party service providers’) secure servers located in the United Kingdom and other European Economic Area countries. Where We have given you (or where you have chosen) a password which enables you to access certain parts of the Hoop Service, you are responsible for keeping this password confidential.

The transmission of information via the internet is not completely secure. We will do Our best to protect your personal data, however, We cannot guarantee the security of your data transmitted to the Hoop Service; any transmission is at your own risk.

Once We have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Controlling Your Personal Data

If you include personal information in User Content you post publicly, it may be possible for other users of the Hoop Service to identify you. You can reduce the risk of being personally identified by limiting the amount of personally identifiable information that you choose to share through the Hoop Service, though doing so may reduce the credibility of your contributions to the Hoop Service.

Should you choose to close your account, We will remove all publics posts from view and disassociate them from your account profile.

Disclosure of Your Information

We may disclose your personal information to other third parties in the circumstances set out below.

  • In the event that We sell or buy any business or assets, in which case We may disclose your personal data to the prospective seller or buyer of such business or assets
  • If We or a substantial part of Our assets are acquired by a third party, your personal data may be one of the transferred assets.
  • If We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply the terms and conditions of the Hoop Service, to protect the rights, property, or safety of Hoop, organisers of activities listed on the Hoop Service, or other users of the Hoop Service.
  • We may share aggregated user information with third parties, such as advertisers and content distributors. For example, We may disclose the number of a particular category of users (e.g. women aged under 35) that have been exposed to, or clicked on, advertisements in a particular period.
  • We may share information submitted as part of third party promotional activities only when you agree the specific terms and conditions of the promotion by opting in to the promotion.

External Links

The Hoop Service may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to Information

You have a legal right under the Act to a copy of all personal information about you held by Us. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet Our costs in providing you with details of the information We hold about you.

Changes to Our Data Protection and Privacy Policy

Any changes We may make to Our data protection and privacy policy in the future will be posted on this page and, where the changes are material, the changes will be notified to you by email.

This privacy policy was last updated on 24th March 2017.

Contact

Please email us at help@hoop.co.uk if you are unsure about any of the information listed above or have further questions or comments regarding this privacy policy. Alternatively, write to us at:

Hoop,
Fourth Floor,
9-10 Charterhouse Buildings,
London,
EC1M 7AN